Refund and Return Policy
Thank you for shopping at Rolure.
We value your satisfaction and want to ensure a transparent, fair, and easy return process.
The following terms apply to any product you purchase from us.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. The same meaning applies whether they appear in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
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Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Rolure, Inc.
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the website rolure.store
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You means the individual or entity accessing or using the Service.
Your Right to Cancel
You are entitled to cancel your order within 30 days of receiving the Goods without giving any reason.
To exercise your right of cancellation, you must inform us of your decision through a clear statement by one of the following methods:
Phone: +1 702-222-4352
Email: support@rolure.store
Mailing Address:
Rolure, Inc.
3421 E Tropicana Ave, Las Vegas, Nevada 89121, United States
Refund Timeline
We will reimburse you within 30 days of receiving the returned Goods.
Refunds will be issued using the same payment method used for the original order.
You will not incur any additional fees for reimbursement.
Conditions for Returns
To be eligible for a return, please ensure that:
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The Goods were purchased within the last 30 days.
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The Goods are unused, in original packaging, and in the same condition as received.
Exceptions:
We cannot accept returns for:
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Goods made to your specifications or personalized items.
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Goods unsuitable for return due to health or hygiene reasons (e.g., unsealed personal-use products).
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Goods that, by their nature, deteriorate quickly or are inseparably mixed with other items after delivery.
💡 Note: All eligible items, including discounted or sale items, can be refunded unless otherwise restricted by law.
Returning Goods
You are responsible for the cost and risk of returning the Goods unless the return is due to our error (e.g., wrong or defective product).
Please return items to:
Rolure, Inc.
3421 E Tropicana Ave, Las Vegas, Nevada 89121, United States
We recommend using a trackable and insured shipping method, as we cannot be responsible for items lost in transit.
Refund Process
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved, refunds are processed to your original payment method within 10 business days.
Shipping fees are non-refundable unless the return is due to our mistake (e.g., defective or incorrect item).
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift, or was sent to the gift giver, the refund will be issued to the original purchaser.
Contact Us
If you have questions about this policy or need assistance, contact us at:
Rolure, Inc.
📞 Phone: +1 702-222-4352
📧 Email: support@rolure.store
🏠 Address: 3421 E Tropicana Ave, Las Vegas, Nevada 89121, United States